SUMMARY
The Workbench should have a single URL that is possible to use anywhere in the world. The URL should redirect to the correct regional instance depending on your location and/or home territory.
DESCRIPTION
Writing documents for the Workbench, such as the User Guide or the microsite, can be quite tricky when considering the global audience. We have three regions of Data Platform, and multiple territory-specific instances will also be built in future. Having to document all the URLs each time is wasteful - it would be great to have a single URL that determines the 'correct' location for a user to go to. This would have to be based on their home territory or their geo-IP location, as well as being easily overridden if needed.
BUSINESS VALUE
Having a single URL for Workbench - especially if it is short and easily remembered - would be a help for adoption. We have seen situations where users are confused by which instance they are on, or where users from different territories have followed US-specific advice/documentation and ended up on the wrong instance - causing confusion as they have no rights on other instances.
This would also make most documentation much easier to write and deploy globally, instead of having to have region-specific guidance.
OTHER THOUGHTS
Douglas Johnston
